Director of Managed Services

The Director of Managed Services, directs, coordinates, and oversees operations between ICG’s Managed Services team and other internal departments. This person will act as the primary Managed Services point of contact for ICG’s shared services teams and will ensure that key projects are prioritized and completed, innovative tools and methodologies are developed, and internal processes for operational success are developed and monitored. This role will also serve as a member of ICG’s Senior Management Team.

The Director of Managed Services will have the following key responsibilities, which include but are not limited to:

  • Acting as primary liaison and business champion between the Managed Services team and ICG’s shared service teams.
  • Directly overseeing operations and key initiatives between Managed Services and other business units to optimize overall performance.
  • Developing innovative tools and methodologies for Managed Services operations.
  • Acting as Managed Services business champion and subject matter expert.
  • Participating in the development and adoption of standards, policies, and best practices
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary