We’ve been highlighting our robust Training & Go-Live offering as our September Solution of the Month. If you’ve been out savoring the last days of summer, never fear – we’ll catch you up on what you’ve missed!
The ICG Resource Guarantee
While our high standards and thorough vetting process greatly reduce the likelihood, we understand that not every consultant works out. If a trainer doesn’t pass client-specific credentialing, there is no cost to the client, and ICG replaces the trainer within 24 hours. We also guarantee a 30-day notice for any resource who requests to leave the project. And that replacement consultant? The client will only be on the hook for travel & living expenses for their first two weeks.
We are dedicated to making your project as painless as possible!
Training Success in the Lehigh Valley
We’d like to extend a BIG congratulations to Lehigh Valley Health Network on their successful Epic implementation! ICG has been proud to supply a team of 150+ Credentialed Trainers, Instructional Designers, Training Managers, and Implementation Analysts to assist with this implementation of the full Epic suite.
Here’s what Lehigh had to say:
“LVHN and ICG have been in partnership for several years. During the latest endeavor of replacing our electronic health record, ICG has provided leadership and staffing resources in the training space. Excellent training resources are key to a successful implementation of the Epic software. During both incredibly successful ambulatory and inpatient installs at LVHN, ICG has been reliable and responsive. ICG has been a pivotal provider of over 120 consulting resources during the course of LVHN’s project. ICG truly understands the quality of talent and what is needed for a successful Epic implementation. We are extremely proud to have this relationship between LVHN and ICG.”
Quality & Quantity
Our thorough vetting process ensures you’ll get the highest quality consultants for your Training & Go-Live project. You’ll conveniently build your perfect team by reviewing recorded interviews for each submitted candidate. And rest assured our standards are high – for our last Epic training project, 40% of our trainers held Epic certifications.
We have supported clients with anywhere from 1 consultant to the deployment of over 135 resources for large, big bang go-lives. For our last training project, our team interviewed 250 Credentialed Trainers in just a couple of months. ICG’s internal recruiting database has 10,862 resumes. Our extensive talent pool and responsive recruiting team means we can respond quickly to your open needs with the most experienced candidates.
At ICG, we think ahead. That’s why our Training & Go-Live solution includes a policy to recruit and onboard 10% above the number of client requested and contracted resources as standbys. That allows us to react quickly when you need extra help – you’ll have your additional resources within 24 hours.
No matter the number, we’ll supply the talent you need when you need them.
Resource Retention
We take resource retention seriously. Take a look at how we foster consultant loyalty in our latest blog post.
ICG + MedFirst: Completing your go-live puzzle
Did you know ICG partners with MedFirst Consulting to offer one of the most robust go-live practices in the nation? Together, we have employed more than 2000 training and go-live resources. Whether your project calls for 5 or 500, we can handle it. Learn more here.
Take a look at what ICG and MedFirst’s CEOs have to say about our partnership.
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